FAQ

What is the difference between Classic and PLUS?

Classic and PLUS is different in the strength of the magnetic power.
Classic is suitable for clipless pedal beginners or female riders.

PLUS is designed for clipless pedal experiencer or people who have strong leg power.
Although PLUS has stronger magnetic power, it is designed to be able to release during emergency situations.

Is the magnetic Power strong enough? Does the power get weak in time?

Beginners can choose Classic, which provides the basice pulling force during riding.
If you concern the power is not enough for you, experiencer can choose PLUS to provide continus pulling force during hard acceleration / stand-up pedaling.

ECT uses permanent magnets. 
Unless it has exposed to high temperature or physically break by outer force, the magnetic power could last permanently under normal circumstances.

Does the Cleats wear our?

All Clipless Pedal Cleats are cosumables.
However, different from most of the clipless pedal, ECT cleats only wear out on the TPU soft material parts. As long as the metal part on the cleats are undamaged, the cleats can be engage to the pedal as normal.

When should the cleats be replaced?
If the TPU soft material parts are damaged to a level where the metal part of the cleat could touch the ground while walking, we would suggest to replace the cleats.

How to purchase only Cleats?

You can add the Cleats into your cart. And it will be send with all you the goods you selected.

Can I try out?

We currently offers try out in New Taipei City, Taiwan.
If you would like to schedule for a try out, please contact us through our Facebook Fanpage.

How long does it take before my order gets shipped?

For Dispatch:

Orders will be shipped within 7-10 Days after the payments are received.

 

After Dispachted, For Delivery:

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from location to location. In short, the shipping time alone could be around,

  • For Taiwan orders: 6-12 business days
  • For Overseas orders: 6-23 business days

In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Due to COVID-19, Overseas shipments might take up to 30-45 Days.

 

Please contact our customer service team if there is any question concerning the time to dispatch.

Will ECT have more color of product to chose from?

Due to the MOQ of mass production, our campaign designed the product with black that could perfectly match with all kinds of bike.
The team might be able to develope more color version one the campaign is successfully funded.

Help us reach out to the world and let us evaborate more design on the ECT pedal!

We are Distributer/Cycle Team who are interested in the product, who can we contact?

For Distributer, Cycle Team, or any other Cooperate Purchases, please leave your contact information through the following links:
 Become a Dealer
 Cooperate Purchases